Patient Care Specialist

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<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;">This position will involve answering inbound calls for large hospital networks during our daytime shifts in a remote call center setting. Our company provides telephone answering, messaging, and alert services to physicians and medical facilities across the United States.</p>
<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;">If you are a self-motivated team player looking to build a career from the comfort of your own home, we might be the team you are looking for!</p>
<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;">You must live within the continental United States (+ Hawaii) to apply.</p>
<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;">We currently have full-time opportunities available. ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)</p>
<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;"><span style="box-sizing: inherit;">Shift Availability Requirements</span></p>
<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;"><span style="box-sizing: inherit;">Full-Time </span>(appr. 30+ hours per week)</p>
<ul style="">
<li style="">Mondays thru Fridays 8am-6pm, EST</li>
<li style="">Mondays thru Fridays 10am-7pm, EST</li>
<li style="">M/T/W/F/Sat 9am-6pm, EST</li>
<li style="">Thursdays thru Mondays 9am-6pm, EST</li>
</ul>
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<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;">Candidates must have a pleasant speaking voice, professional mannerisms, good computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment. <span style="box-sizing: inherit;">Medical terminology and experience, either hands-on or clerical, required to apply. </span>Familiarity with EMR systems and practices preferred.</p>
<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;">Minimum typing of 30 wpm is required and will be tested.</p>
<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;"><span style="box-sizing: inherit;">Candidates must also have the following:</span></p>
<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;">Internet - Ethernet connection (hardwire internet) preferred</p>
<ul style="">
<li style="">Ping &lt; 15</li>
<li style="">Download &gt; 50 mbps</li>
<li style="">Upload &gt; 10 mbps</li>
</ul>
<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;">STATLINX will provide equipment.</p>
<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;">If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your application. Thanks and good luck!</p>
<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;"><span style="box-sizing: inherit;">Responsibilities</span></p>
<ul style="">
<li style="">Manage call volume of 80-120 inbound calls daily in a timely and professional manner</li>
<li style="">Follow communication prompts</li>
<li style="">Identify callers’ needs, clarify information, research every issue, and provide solutions and/or alternatives</li>
<li style="">Build sustainable relationships and engage customers by going the extra mile</li>
<li style="">Keep records of all conversations in our call center database in a comprehensible way</li>
<li style="">Meet personal/team qualitative and quantitative targets</li>
</ul>
<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;"><span style="box-sizing: inherit;">Skills</span></p>
<ul style="">
<li style="">Previous experience in a customer support role</li>
<li style="">Track record of over-achieving quota</li>
<li style="">Strong phone and verbal communication skills along with active listening</li>
<li style="">Customer focus and adaptability to different personality types</li>
<li style="">Ability to multi-task, set priorities and manage time effectively</li>
</ul>
<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;"><span style="box-sizing: inherit;">Entry Level: $17.50/hr (with advancement opportunities) AND a monthly bonus program where you are eligible for up to 15%!</span></p>
<p style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;"><span style="box-sizing: inherit;">Apply today! https://www.ondemandassessment.com/o/JB-KEV4ZO77Q/landing?u=1062055</span></p>
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<p class="jd-description-text" style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;">Job Type: Full-time</p>
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<p class="jd-header-text" style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;">Benefits:</p>
<ul style="">
<li style="">401(k)</li>
<li style="">Dental insurance</li>
<li style="">Employee assistance program</li>
<li style="">Health insurance</li>
<li style="">Paid time off</li>
<li style="">Referral program</li>
<li style="">Vision insurance</li>
</ul>
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<p class="jd-description-text" style="-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; line-height: 1.5; margin-block-end: 0.75rem;">Work Location: Remote</p>
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